How Call Center Agents Can Go Through the Gatekeeper

How to Effectively Pass Through the Gatekeeper For years, call center agents have tried tricky maneuvers to get through the “gatekeeper” when cold calling businesses. Some would even go as far by saying, “He’s expecting my call” or, “It’s personal” when it isn’t true. Not only have these tactics alarmed secretaries to screen more thoroughly, the majority of…

Advantages of Call Center Outsourcing

Why are outsourcing operations to overseas call centers becoming a popular practice today? Despite all the controversies that surround offshore call center outsourcing, it’s showing positive signs that it will not go away. In fact, the challenges that call center outsourcing is facing these days are close to becoming issues of the past. Outsourcing is…