Pay-Per-Performance for Call Center Business

Although the call center industry is continuously growing through the years, insurmountable problems are plaguing its managers. Qualified agents are difficult to scout these days especially when cost-based competition is getting tight. Companies simply cannot pay their employees high paychecks because it is not cost-efficient; but pay-per-performance can sometimes do the trick! Some companies are…

Possible Factors that Affect Poor Delivery in Call Centers

Customers nowadays affect the world of customer service in many ways; they utilize more communication platforms, take their business elsewhere after experiencing poor delivery and some even take steps to avenge themselves online. So what’s the reason behind an agent’s poor performance? Is the training provided not enough? The following are common factors that affect…