Powerful Marketing Tips for Businesses

Every business owner comes to that point wherein they seem to hit a ‘wall’ that blocks their creative marketing juices; they sit down and try to focus on creating their next brilliant marketing idea, but nothing comes to mind. If this happens to you, don’t worry… it’s normal. All you need is a little help…

Top 5 Telephone Etiquette Tips for Call Centers

Call center agents are often referred to as the ‘face of the company’ because they are the first and may be the company’s only point of contact with their customers. A customer’s loyalty is often established on each positive interaction that they have with an agent. Thus, observing telephone etiquette in call centers can help…

Dealing with Irate Customers in Call Centers

‘Customers don’t call with compliments, they call with complaints.’ – Mike Aoki Customer service agents should get used to dealing with irate customers because that’s their main job – to help customers with their problems. If you get a call from someone who sounds angry, do not despair; do not be threatened by the customer’s…

Quality Assurance Tips for Call Centers

An excellent quality assurance team on board is the cornerstone of any successful call center company. If you want to improve your customers’ experience, you may start with enhancing your customers’ interactions with your agents. Optimizing the best quality assurance practices may help increase your employees’ efficiency and cut down wasteful spending for your business.…

Advantages of Using VoIP Telephony for Call Centers

The deployment of VoIP telephony in numerous organizations has resulted positively; it eliminated the high costs for long-distance calls and generally lowered the cost of doing business. Companies who have taken advantage of VoIP have experienced more than just saving money they have become more flexible! VoIP telephony system allows businesses to configure their phone…