Call Center Employee Satisfaction Management

Your agents are your ‘front row soldiers’. They handle your customers’ calls and help solve your customers’ issues; through proper call handling conducted by your agents, your customers remain satisfied with your service. In order to keep your customers happy, you should first make your employees happy. Employee satisfaction always leads to improved employee performance…

How to Effectively Resolve Customers Issues

Large and small companies alike, deal with various kinds of customer complaints at some point during business. It is inevitable to deal with at least one unsatisfied customer, especially if you have a diverse target market. To effectively resolve customers issues, always try to avoid playing the blame game. Focus on the problem and remain…

Importance of Effective Communication in Business

Communication is an activity that involves words, body language, voice inflection and tone; it is a discussion between two participants and only becomes effective when the message is fully understood by the recipient. You will know if the receiver of your message understands what you are trying to get across if he or she is…