Kathy Sisk Enterprises Inc. offers a wide range of services such as; consultation services, national and international recruiting and placement, call center assessments-consolidation-setup and reengineering, motivational seminars, workshops, script enhancement and development, offshore, near shore and domestic outsourcing, project management services, call observations and mystery shopper services, teleconferencing training and virtual training. Kathy Sisk Enterprises Inc. is able to offer call center solutions and customized training programs that directly benefit your company through increased productivity and improved call center efficiency.

     Often companies recruit the wrong person, or equip the right person with the wrong tools. Kathy Sisk Enterprises Inc. removes the guesswork by developing training programs using a unique "12 Step" scripting and training platform necessary to handle Inbound, Outbound and Call Blending for Telemarketing, Customer Service, and Inside Sales activities.

     When it comes to Call Center Solutions such as: Site Feasibility, Center Design, Reengineering, Human Resource Practices, Developing Productivity Incentives, Hardware and Software Selection to Ergonomic Furniture, we have accumulated many years of research and acquired the expertise to provide personal recommendations when selecting and dealing with the best vendors for your project.  Our proactive consulting and project management approach helps you to receive quality products and services at the most cost effective prices and in the time frame you are hoping for.

     Kathy Sisk Enterprises Inc. can help with setting up a brand new call center, expanding your existing center, or guide you through the relocation and consolidation process. Should your company have the need to outsource your inbound or outbound campaigns, we can assist you with selecting the best service agency while managing the entire process such as, project assessment, script development, agent selection, project orientation, training, remote monitoring, report analysis, ongoing project assessments and consultations. Kathy Sisk Enterprises Inc. is truly your "Number One Source" for all your call center needs.

Kathy Sisk Enterprises Inc. recognizes the demands and pressures placed upon your call center in an effort to:

• Handle inbound, outbound, and call blending activities more efficiently, professionally and profitably
• Increase sales through the use of effective selling techniques
• Manage tracking requirements that increase productivity
• Improve your Floor Supervision to maximize your center's full potential
• Ensure implementation of new concepts that provide your company a return on their investment

Overview

• Defining Applications With Case Studies To Validate The Effectiveness Of Inbound and Outbound Activities For The Client In The Areas Of:
• Telemarketing
• Customer Service
• Inside Sales
• Credit and Collections

Training Workshops Can Include:

• Voice Projection and Style of Delivery
• Opening Statement: "The First 30 Seconds"
• Call Objective Planning
• Qualifying and Understanding Your Prospects and Customer Base
• Effective Listening Exercises
• The Presentation "Develop Scripts" and Use Them As "Call Guides"
• Probing Questions To Build Rapport
• Qualify, Establish Wants and Create Needs For Your Offering
• Features=Functions=Implied Benefits=Stated Benefits=Sales
• Interpret, Narrow Down, Understand and Overcome Objections
• Cross-Selling Techniques That Are Customer Service Oriented
• How to Validate Your Claims
• Controlling The Conversation While Servicing Your Customer
• The Do's and Don'ts of Customer Service and Telephone Etiquette
• Handling Inbound Activities More Efficiently and Professionally
• Establishing Rapport and Building Long Term Customer Relationships
• Selling Your Ideas Without Using Typical Sales Approaches That Appear Offensive
• Powerful Closing Techniques That Eliminate Resistance
• Trial-Closing Techniques To Increase Positive Responses
• Decreasing Cancellations To Under 2%
• How To Set Goals and Achieve Them
• Self-Motivational Tips To Reduce Agent Burnout and Turnover
• Getting Agreements Throughout The Presentation
• Secretarial Screens and Getting Pass The Gate Keepers (receptionists, voice mail and personal assistants)
• Collection Practices That Are Sales Effective But Retain Your Customers
• American Culture and Accent Reduction

Group Sessions

• Networking and Interaction
• Simulation Training and Role-Plays
• Individual and Group Assessments
• Listening Exercises and Open Discussions

Individual Instruction and Coaching

• Individual Evaluations of Skills, Techniques, Objections, Overall Quality and Implementation Of The "12 Step" Platforms
• Live On-The-Spot Coaching and Personal Evaluations
• Documentation and Report Analysis

Train The Trainer

• Coaching and Training Techniques
• "12 Step" Lesson Plans for Ongoing Training and Department Expansion
• Call Monitoring and Personal Evaluations
• Scripting For Inbound, Outbound and Call Blending Applications
• Customized Scripts Such As: Inbound, Outbound, Selling, Frequent Customer Orders, Servicing, Up-Selling, Monthly Promotions, Product and Service Upgrades, Reviving Lost Accounts and New Market Development (We will customize scripts according to the client¹s campaigns.)
• Scripting Templates For Future Inbound and Outbound Campaigns and Promotions
• Recruiting Agents for Today's Call Center
• How To Pre Screen Candidates and Improve The Selection Process
• Ads that Attract Ideal Candidates
• The In-Person Interview
• How To Prepare and Conduct The Orientation
• The Compensation Plan, How to Design It and Sell It
• The ABCD Plan
• Designing Internal Career Paths and Training Agendas

Customization and Scripting

Training workshops are completely customized to meet the objectives of our client's projects.

• Scripts For Inbound, Outbound and Call Blending Applications
• Objections and Answers
• Probing Questions That Qualify, Establish Wants and Create the Need For Your Offering
• Features, Functions and Benefits--The Selling Step
• Forms That Are Effective For Tracking, Recruitment and Increasing Agent's Performance Levels