Skip links

Blog

Tips to Call Handling Success

Tips to Call Handling Success

in

Let’s first begin with objection handling.  When handling objections, agents need to have common objection answers prepared, so they can have greater success to overcome them with confidence.  Agents need to role-play common and not so common objections on a frequent basis.  Role –play exercises

Outbound Script Writing Principals

Outbound Script Writing Principals

in

How can an outbound agent overcome the pitfalls of heavy legislation that affects agent burnout? By incorporating script-writing principals using the 12 Steps To Successful Telemarketing. Since the national do-not-call registry took effect, many telemarketers have inundated unregistered consumers with outbound calls. Furthermore, many call