What Is Customer-Centric? Customer-Centric is all about creating a positive call center culture and promoting excellent customer experience. Although it doesn’t mean that you have to do everything that your customers want, it requires you to fully understand your brand value and consistently deliver it. Call centers need to focus on what they value most.…
DetailsWhy are outsourcing operations to overseas call centers becoming a popular practice today? Despite all the controversies that surround offshore call center outsourcing, it’s showing positive signs that it will not go away. In fact, the challenges that call center outsourcing is facing these days are close to becoming issues of the past. Outsourcing is…
DetailsWhat is Project Management? It is the process and activity of planning, organizing, motivating and controlling resources, procedures and protocols to reach specific goals either in scientific or daily situations. Everyone involved in the process will reap from the benefits of a successful project management – from the manager all the way to the client.…
DetailsWhat is Telemarketing? This is a method of direct marketing in which a sales person solicits prospective clients to purchase products and services over the phone, face-to-face or through web conferencing appointment scheduled during a call. There are two major categories of telemarketing and these are business-to-business and business-to-consumer. It is undeniable that the BPO…
DetailsWhat Is An Outsourcer? An outsourcer provides services to businesses and commits to a contract with a company to assume responsibility either in whole or in part of performing a specific business task for a client. According to Merriam-Webster, outsourcers are specialized companies that provide goods or services to a usually larger company. Kathy Sisk…
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