Call Center Set-Up

Kathy Sisk, founder and president, has more than 35 years experience in the call center industry. Kathy has had the unique opportunity of stepping into some of the most successful and most challenging call centers globally. Many of our clients achieve increases in their overall production that are above and beyond their expectations when incorporating Kathy’s knowledge and ability to assess, train, and enhance their call center operations. Each recommendation, technique and solution provided has been tested not only by Kathy Sisk personally, but by other leaders she has worked with within the Telemarketing, Customer Service and Sales industries. Kathy’s proactive hands-on approach provides the solid foundation that has given her company the reputation as being one of the number one training and consulting firms in the call center industry.

At Kathy Sisk Enterprises, we understand the difficulty that comes with setting up, maintaining, or revamping your call center operations. Remove the guesswork by allowing us to help using our proven, systematic methods that are guaranteed to bring you great results.

So whether you are planning to start a new call center operation and want to make sure its done right, or if you are in need of an entire organizational makeover, or if you just need help with assessing what you can implement to get better results from your operations, let Kathy Sisk Enterprises be your guide.

Below you can see a brief overview of 3 of the many services we offer. Click the links to download a more detailed proposal for each of the services. If you have any questions, feel free to contact us any time.

Center Set-up

Our goal is to help remove the guesswork that comes with starting a new call center operation, and to make sure it’s done correctly, efficiently, and productively from the “Get-Go”.

At Kathy Sisk Enterprises Inc., we follow a 5-phase cycle when setting up a new call center operation. Each of the phases can be customized specific to each individual organization.

The phases are as follows:

PHASE 1: Center Set Up
PHASE 2: Project Development and Preliminary Set-Up
PHASE 3: Agent Orientation, Training and Implementation
PHASE 4: Project Status Assessment (off site)
PHASE 5: Train and Oversee The Call Center Manager

In essence, the cycle is: planning, recruiting, development, training, and implementation. For a detailed description of our call center setup procedures, download the “Center Setup Proposal”.

Center Reengineering

We often encounter businesses that are operating under a management plan that is simply NOT working. This can be due to several reasons, such as:

• Times have changed, and the organization hasn’t changed with them
• The original plan is flawed in an unidentified aspect
• The original plan is flawed in an identified aspect & the organization needs help changing
• Etc…

No matter what the issue is, if your current operational structure isn’t operating effectively, efficiently and/or profitably, something needs to change; and the bottom line is…
…NOTHING CHANGES WHEN NOTHING CHANGES!

Our goal is to help remove the guesswork that comes with reengineering your current call center operation, and to make sure it’s done seamlessly. At Kathy Sisk Enterprises Inc., we follow a 5-phase cycle when reengineering an existing call center operation. The 5 phases are similar to the phases used when setting up a new center. Each of the phases can be customized specific to each individual organization.

For a detailed description of our call center setup procedures, download the “Center Reengineering Proposal”.

Call Observation Services

Kathy Sisk, founder and president of Kathy Sisk Enterprises Inc., is one of the top trainers and consultants in the call center industry. Kathy’s 35 plus years in the industry has allowed her company the opportunity to provide Call Observation Services for companies globally.

Our Call Observation Services takes the intensive labor and high cost out of remote monitoring, assessing and evaluating your agents. When you are preoccupied in your core competencies, our assigned team of trained monitors and supervisors are at work overseeing the quality and details of each evaluation we complete.

For a detailed description of our call observation services, download the “Call Observation Proposal”.

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