What is In-House Call Center?

An in-house call center handles the company’s own customer service and marketing instead of outsourcing it to a third party provider. Several businesses today have moved away from outsourced call centers and created their own contact center within the organization. There are many possible reasons behind why businesses have opted for an in-house call center…

Pay-Per-Performance for Call Center Business

Although the call center industry is continuously growing through the years, insurmountable problems are plaguing its managers. Qualified agents are difficult to scout these days especially when cost-based competition is getting tight. Companies simply cannot pay their employees high paychecks because it is not cost-efficient; but pay-per-performance can sometimes do the trick! Some companies are…