Telesuccess Products

We’re glad you’re here! Kathy Sisk Enterprises Inc. is excited to present our training products and services for your review. Visit our site frequently to view the latest training products and services, as well as updates on our latest newsletters and Tele-Success™ Conference and Virtual Training updates.

“12 Steps to Successful Customer Service”

This dynamic training concept is designed to establish and build relationships when handling inbound calls and customer servicing. Whether you are handling inquiries, catalogue orders, customer servicing, taking calls from direct television response, infomercials or direct mail, handling credit card collections or providing technical support, this 12 step platform will make it easier for you to get through the process. No other training program gives you a step-by-step method for handling inbound activities or customer servicing.

12 steps to successful customer service

$79.95 EA.

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12 steps to successful telemarketing

$89.95 EA.

“12 Steps to Successful Telemarketing”

This powerful training concept is designed to establish and build relation-ships when prospecting. Whether you are cold calling, reviving lost accounts, or up-selling your existing customer base, this 12 Step platform will make it easier for you to get through the process.

No other training program gives you a step-by-step method when making outbound calls. You will learn what to say, when to say it, and how to say it, giving you greater confidence and control over your presentation. You will also learn proper voice inflection, words that create interest, and words that are negative or irritating to your prospect. This training pro-gram gives you everything you need to know when teaching you and your staff how to conduct a market research, generate quality appointments, and effectively sell your products and services.

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Successful Telemarketing Training Manuals Package

This explosive package gives you the edge in three of today’s most demanding telemarketing areas. We have combined the Telemarketing Training Manual, Customer Service Manual, and Script Book for both inbound and outbound applications in this package. We are confident that once you have applied these programs to your current Inbound and Outbound campaigns you will notice a dramatic increase in your service agents confidence, closing ratios, and increased bottom line. Order your Training package today!

successful telemarketing training manuals package

$199.00 PKG.

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Scripts For The Insurance Professional

Whether you are Cold Calling, Prospecting People You Know, Reviving Lost Accounts, Calling on Orphaned Clients, or Handling Inbound Inquiries, this book provides you with over 35 different scripts, using Kathy Sisk’s unique 12 Step platform. This platform guides you through your presentation step by step so that you know what to say and how to say it, so capturing your prospect’s full focused attention within a matter of seconds. When used properly, scripts are like a road map, they get you from point A to point Z in record time. Without a road map, you could get lost. Sometimes your prospect will get you off track and you need to know how to get back on track to meet your objective, which is to scrub your database and update your personal lines and commercial line ac-counts or “set an appointment”.

Each script has been custom designed for the Insurance professional, and they have proven successful in thousands of applications. Whether you are selling Life or Disability Insurance, Auto, Home, Health, or Business Insurance you will gain better results in your prospecting and marketing efforts when incorporating the concepts within the scripts provided in this book.

scriptbook1-u4014

$64.95 EA.

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scriptbook2-u4047

$64.95 EA.

Scripts For The Real Estate Professional

Whether you are Cold Calling, prospecting For Sale By Owners, Expired Listings, Farming or handling Floor Calls, this book provides you with over 45 different scripts using Kathy Sisk’s unique 12 Step platform. This platform guides you through your presentation step by step so that you know what to say and how to say it capturing your prospect’s full focused attention within a matter of seconds. When used properly, scripts are like a road map, they get you from point A to point Z in record time. Without a road map, you can get lost. Some-times your prospect will get you off track and you need to know how to get back on track to meet your objective, which is to “set the appointment”.

Each script has been custom designed for the Real Estate professional, and they have proven successful in thousands of applications. Whether you are a rookie or a veteran in Real Estate, you will gain better results in your prospecting and marketing efforts when incorporating the concepts within the scripts provided in this book.

Order At 1-800-477-1278

We Accept Check, Money Order, And Credit Card

Or you can order online here.

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Scripts For The Telemarketing & Inside Sales Professional

Whether you are Cold Calling, conducting a Market Research, Generating Leads, Scrubbing your Database, Reviving Lost Accounts, Calling on Pending Accounts, or Handling Inbound Inquiries, this book provides you with over 35 different scripts, using Kathy Sisk’s unique 12 Step platform. This platform guides you through your presentation step by step so that you know what to say and how to say it, so capturing your prospect’s full focused attention within a matter of seconds. When used properly, scripts are like a road map, they get you from point A to point Z in record time. Without a road map, you could get lost. Sometimes your prospect will get you off track and you need to know how to get back on track to meet your objective, which is to generate leads, make an appointment, obtain the sale or simply take the order.

Each script has been custom designed for the telemarketing and inside sales professional for both Inbound and Outbound applications. Each script has been proven successfully for many industries such as, Manufacturing and Distribution, Computer Hardware and Software, Mortgage, Insurance, Hospitality, Infomercials, Associations, Office Equipment and much more. We are confident that these proven scripts will do the same for you!

scriptbook3-u4072

$64.95 EA.

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Successful Telemarketing

“Building Blocks to a Successful Call Center”
Published by 12 Step Productions

“Building Blocks To A Successful Call Center” formerly known and published by McGraw-Hill and authored by Kathy Sisk, “Successful Telemarketing” (the complete handbook for setting up and managing a successful call center operation.)

This book offers insightful ideas on how to set up and manage a profitable inbound and outbound call center for today’s highly competitive market. Whether you are starting from the ground up or reengineering your existing operation, you will find solutions throughout the 20 chapters- 500 plus pages of this book. Each chapter is packed full of information that will show you “Who, What , When, Where, Why, and How” in selecting hard-ware, software, CTI, and ergonomic vendors.

If you need to develop a budget, then read the chapter on “Setting Up An Effective Call Center for both Inbound and Outbound Applications”. Just look at the broad range of information you’ll have right at your fingertips:

• Industry Overview
• Selecting your mailing and prospecting lists from a human resource prospective
• What the law says about Telemarketing
• Increase your agent’s motivation through your compensation plan
• How to attract, Interview, and select your staff (from Telemarketers and Customer Service Agents to *Floor Supervisors and Call Center Managers
• The Managers Template (Train the Trainer)
• How to effectively deliver your presentation without sounding like a robot
• 12 Steps to Successful Telemarketing and Inside Sales
• 12 Steps to Successful Customer Service
• Interpreting, Narrowing Down, and Overcoming Objections
• Scripts for the Inbound and Outbound Professional
• How to get through the “Gate Keeper”
• Common Objections and Answers
• The Credit and Collection Process
• How to Defuse Irate Customers
• And much, much more…

books1
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Objections Overruled!

“Objections Overruled” offers the novice, as well as more experienced agent proven methods that are customer service oriented that help interpret, narrow down and overcome objections for both Inbound and Outbound agents.

You will first learn, when receiving an objection, where you stand with your prospect or customer. Once you understand where you stand with them, the next step is to interpret what their objection really means.

Often people say: “I’m not interested” but, in fact, the objection could be a money or a timing issue. Their “I’m not interested” is usually a smoke screen to cover the real issue behind their objection. Once you know how to interpret your prospect or customer’s objections, you can then begin to use one of the six techniques, or a combination of, provided in this book, to overcome them more effectively.

You will be given step-by-step processes that will help you to overcome any objection thrown your way, thus giving you the confidence of making an effort to do so. These are proven techniques that have increased agent’s conversion ratios by 20%, 50%, 80% and higher. It can do the same for you!

Order At 1-800-477-1278

We Accept Check, Money Order, And Credit Card

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