Nearshoring refers to the transfer of IT processes and certain areas of a business to another company in a nearby country, preferably one that shares a border where the business is located. The service work that is usually sourced to third party companies may either be a business process or software development.
Nearshoring is one way that an organization can move its business operations or functions to a nearby location but with more cost-effective expenditures. Other factors that lure businesses to opt for this model are small time-zone differences and fewer cultural differences.
When businesses transfer their business processes to a nearby third party company, they can also save on travel expenses and have a greater degree of control. When critical situations come up, they can immediately decide on a solution without causing further delay. Moreover, nearshoring locations often share similar financial and legal constraints, which allow them to contribute to the social and economic stability of their region.
Advantages of Choosing a Nearshore Call Center
More and more nearshore call centers are ‘sprouting’ in different areas of the glove these days; they offer services to various businesses with the understanding of the associated benefits that offshore outsourcing provides. Nowadays, nearshoring has become quite popular in the industry because it offers services that only offshore solutions have met before.
The following is a list of key advantages that nearshore call centers provide their business partners today:
- High-Tech and Innovative Infrastructure Equipment – some of the most common outsourcing issues include poor communication and infrastructure. Nearshoring solutions have eliminated these issues by employing state-of-the-art technology that provides seamless and virtually uninterrupted communication services.
- Cost-Effective Pricing – nearshore call centers now offer reduced operational costs with various kinds of pricing models. They have also expanded their services and handles recruitment, hiring and offers training programs as well. By being a one-stop outsourcing shop, they’ve helped their clients cut down on the costs and minimize the risk of investment.
- Complete Control of Operation – traditional offshore outsourcing has offered the industry a number of benefits through the years. But it can be inaccessible at times, especially when it comes to having up-to-date operational control of the staff and other call center processes. Nearshoring solutions provide their clients with a ‘satellite facility’ that allows them to keep a close eye on their business partners even if they are miles away; their nearshore call center partner becomes an extension of their existing operation. In addition, a company’s processes are outsourced to a US team that employs the same business strategy and technique similar to the client’s.
- Same Business Hours – offshore outsourcing has long struggled with time difference with their clients; choosing to go with a nearshore call center has become the perfect solution for this issue. Nearshoring solutions share close, if not the same, business hours with their clients – the biggest time difference that any client can experience would be East Coast and West Coast.
- Cultural Similarities – nearshore call centers share a certain ‘understanding’ with their clients; they are fluently bilingual and bicultural which helps eliminate the problems associated with cultural differences. Customers calling in nearshore call centers no longer complain about language barriers, making it easier for agents to build rapport and establish trust with them.
- Proximity – as a client, you can say goodbye to long flights and expensive airfares because nearshore call center are strategically located near your area. It will only take a short flight or a quick drive for you to come and visit your nearshore call center partner. In that way, you are able to monitor how they run your business and you can have more peace of mind.