Effective Project Management

What is Effective Project Management? Being a busy business owner, you should get use to juggling numerous projects at the same time. Effective project management can help you spend your time wisely, especially on the things that contribute to your company’s best interests. Effective project management can help you successfully obtain your business’ objectives through…

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What is Nearshoring?

Nearshoring refers to the transfer of IT processes and certain areas of a business to another company in a nearby country, preferably one that shares a border where the business is located. The service work that is usually sourced to third party companies may either be a business process or software development. Nearshoring is one…

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Qualities of a Good Call Center

Outsourcing some areas of the business is an option that most companies do today. To become successful in your industry, you can’t be in all places at once. Your company will eventually pay the price if you try to handle everything. Entrusting the responsibility to an outsourcer or a call center is a difficult thing…

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Call Center Employee Satisfaction Management

Your agents are your ‘front row soldiers’. They handle your customers’ calls and help solve your customers’ issues; through proper call handling conducted by your agents, your customers remain satisfied with your service. In order to keep your customers happy, you should first make your employees happy. Employee satisfaction always leads to improved employee performance…

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What is Inside Sales?

‘Inside sales is remote sales.’ This is according to Ken Krogue of Forbes Magazine. Some businesses may also define it as virtual professional sales that are conducted in a remote manner. The term ‘inside sales’ was first used in the year 1980 in an attempt to differentiate telemarketing from phone-based business-to-business (B2B) and business-to-consumer (B2C)…

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How to Effectively Resolve Customers Issues

Large and small companies alike, deal with various kinds of customer complaints at some point during business. It is inevitable to deal with at least one unsatisfied customer, especially if you have a diverse target market. To effectively resolve customers issues, always try to avoid playing the blame game. Focus on the problem and remain…

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Benefits of Time Management

“Time management shouldn’t take your time, but rather make extra time for you.” – Anonymous   What is Time Management? Time Management is the act of planning the amount of time you spend on your daily activities. The goal behind this management technique is to increase the productivity of an individual; it all started with…

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Tips to Making Successful Sales Calls

Making successful sales calls is never easy. It’s always nerve-wrecking presenting to total strangers over the phone, especially if it’s your first time. However, you just need to face it; you are a salesperson and you will need to go out of your comfort zone – pick up the phone and obtain your objectives and…

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Effectively Prevent Customer Cancellations

Customer cancellations are inevitable in the BPO industry and they can get very frustrating. There are many reasons that can lead a customer to ‘back out’ or cancel his order – most are triggered by ‘buyers remorse’; a feeling of guilt or anxiety that a customer feels after making a buying commitment. Buyers’ remorse is…

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