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Outbound Script Writing Principals

Outbound Script Writing Principals

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How can an outbound agent overcome the pitfalls of heavy legislation that affects agent burnout? By incorporating script-writing principals using the 12 Steps To Successful Telemarketing. Since the national do-not-call registry took effect, many telemarketers have inundated unregistered consumers with outbound calls. Furthermore, many call

A-B-C-D Agent

A-B-C-D Agent

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The ABCD Agent allows agents to advance within without losing good agents from the floor. When you build an internal advancement for your agents, you will accomplish several benefits: Each level of agent is clearly identified Higher compensation is given to agents who have advanced

ABCD Agent Continued

ABCD Agent Continued

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We discussed the A and B level agent and how having 4 levels of agents will improve agent productivity, and lower agent burnout and turnover. This month we are finishing off with our C and D level agents.  The C Agent has been through extensive

A Career Path

A Career Path

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A Customer Service Representative (CSR) and Telemarketing Service/Sales Representative (TSR) is a great entry level position to prepare future managers and leaders.  Primarily this is due to the training they receive in communication and computer skills that are essential to compete in today’s growing service

A Career Path

A Career Path

in

A Customer Service Representative (CSR) and Telemarketing Service/Sales Representative (TSR) is a great entry level position to prepare future managers and leaders.  Primarily this is due to the training they receive in communication and computer skills that are essential to compete in today’s growing service

Keep Selling

Keep Selling

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Read my article on the Restate or Agree and Probe technique. This technique taught was useful to reconfirm that you clearly understood the objection and then you probed to narrow down the objection and to ensure there is nothing else standing in the way. Once