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Tips to Call Handling Success

Tips to Call Handling Success

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Let’s first begin with objection handling.  When handling objections, agents need to have common objection answers prepared, so they can have greater success to overcome them with confidence.  Agents need to role-play common and not so common objections on a frequent basis.  Role –play exercises

A Successful Presentation

A Successful Presentation

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Often, I’m asked, “How can I improve my presentation?” My response is,“Asuccessful presentation is measured by the impact it has on those who are listening. You need to focus on how well you present your delivery and ensure your listener is engaged”. However, oftenlisteners are